Support
Support
We’re here to help with your account, Sparks, and channels.
Reach the right team below and include your username so we can find your account quickly.
Contact us
Sign-in problems, Sparks balances and purchases, profile and channel settings, reports and moderation appeals, legal and privacy requests, and creator or verification help.
How creator payouts work
- The platform keeps 30% of earned Sparks, applied once. You keep 70%.
- New earnings stay pending for 7 days, then become available to cash out. Your Wallet shows the date each amount becomes available.
- The minimum cash-out is $25.00.
- Standard payouts to your bank are free and arrive in about 2 business days.
- Instant payouts to an eligible debit card arrive in about 30 minutes. The fee is 1% (min $0.50), paid by you, and is shown with your net amount before you confirm.
- Only Sparks you earn (tips, gifts, content sales) can be cashed out. Purchased Sparks cannot. If a payout fails, the Sparks return to your available balance.
- Payout setup, identity checks and tax forms are handled securely by Stripe.
Phone: (415) 598-7724
Frequently asked questions
Is TheCamsClub free to watch?
Yes. Watching live channels is free. You can buy Sparks if you want to tip or support a creator, but it is optional.
How do creators get paid?
Creators earn Sparks from tips, gifts and content sales and keep 70%. New earnings are pending for 7 days, the minimum cash-out is $25.00, and payouts are sent through Stripe.
What can you stream?
Live adult entertainment from verified adult creators across categories like Women, Men, Couples, Trans, group shows, roleplay, striptease, interactive toys and just chatting. Illegal content, non-consensual content, and anything involving minors are strictly prohibited under our Community Guidelines.
When can I cash out?
New earnings stay pending for 7 days, then become available. The minimum cash-out is $25.00.
Do payouts cost anything?
Standard bank payouts are free and arrive in about 2 business days. Optional instant payouts to an eligible debit card cost 1% (min $0.50), paid by the creator.
Who handles identity checks and tax forms?
Didit verifies your government-issued photo ID before your first broadcast. Stripe handles payout setup and tax forms securely.
Who can use TheCamsClub?
Only adults 18 or older (or the age of majority where they live). That applies to watching, streaming, buying Sparks, and messaging, with no exceptions.
Why do creators have to verify ID?
Federal record-keeping law (18 U.S.C. § 2257) and our own safety rules require every performer to be a verified adult before broadcasting. Verification is also used for payout setup, tax forms, and account recovery.
What happens if a minor is reported?
The account and content are removed immediately, records are preserved, and the report is escalated to the NCMEC CyberTipline and law enforcement where required.